Book a Consultation

WEBSITE TERMS OF USE AND CONDITIONS FOR THE SUPPLY OF SERVICES

OneHundred Visas (trading name of Petition Pal Limited)

Last updated: April 2026

This document is in two parts. Part 1 contains Website Terms that apply to all visitors to the OneHundred Visas website. Part 2 contains Services and Platform Terms that apply to clients who engage OHV for Services and/or Platform Access.

THE CLIENT'S ATTENTION IS PARTICULARLY DRAWN TO CLAUSE 11 (LIMITATION OF LIABILITY) AND CLAUSE 12 (IMMIGRATION OUTCOMES DISCLAIMER).

PART 1 - WEBSITE TERMS

These Website Terms apply to everyone who accesses the OneHundred Visas website at onehundredvisas.com (or any associated subdomain) (Website), whether or not you have a contract with OHV. By using the Website you agree to these Website Terms. Part 2 of this document contains additional terms that apply once you engage OHV for Services or Platform Access.

A. Permitted Use

You may use the Website only for lawful purposes. You must not:

B. Website Availability

OHV does not guarantee that the Website will always be available or that access will be uninterrupted. OHV may suspend, withdraw, or restrict access to all or any part of the Website for business or operational reasons without notice. OHV shall not be liable for any loss or damage arising from the Website being unavailable at any time.

C. Website Content

The content on the Website is provided for general information only and does not constitute advice on which you should rely. OHV makes no representations, warranties, or guarantees that the content is accurate, complete, or up to date. Nothing on the Website constitutes immigration or legal advice. Any statistics, success rates, processing times, retention figures, or performance claims are based on historical experience, are illustrative only, and do not constitute a representation or guarantee as to future performance or outcomes. Prospective clients should not rely on such figures when deciding to engage OHV.

D. Third-Party Links

The Website may contain links to third-party websites. Such links are provided for convenience only. OHV has no control over the content of those sites and accepts no responsibility for them or for any loss or damage arising from your use of them.

E. Viruses

OHV does not guarantee that the Website will be secure or free from bugs or viruses. You are responsible for configuring your own technology to access the Website. You must not misuse the Website by introducing malicious code. OHV shall not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, or other harmful material that may infect your equipment as a result of your use of the Website.

F. Privacy

OHV processes personal data collected through the Website in accordance with its Privacy Policy. The Privacy Policy is available at onehundredvisas.com/privacy (or such other URL as OHV may notify from time to time). By using the Website you acknowledge that you have read and understood the Privacy Policy. The Privacy Policy explains what data OHV collects from website visitors, how it is used, how long it is retained, and your rights in relation to it. If the Privacy Policy is not yet available at that URL, please contact OHV at [email protected] to request a copy.

G. Governing Law (Website Terms)

These Website Terms and any dispute arising from your use of the Website are governed by the law of England and Wales. The courts of England and Wales shall have jurisdiction over any such dispute.

PART 2 - SERVICES AND PLATFORM TERMS

These Services and Platform Terms apply in addition to Part 1 and govern the relationship between OHV and any Client who engages OHV for Services and/or Platform Access. A Contract on these terms comes into existence in accordance with clause 2.

1. Interpretation

1.1 Definitions

The following definitions apply in these Conditions:

Applicant: any individual in respect of whom a visa application, petition, or immigration submission is made through the Services or Platform, including without limitation artists, athletes, performers, crew members, support staff, and dependants.

Authorised Representative: a tour manager, artist manager, team manager, agent, or other individual or entity who engages OHV on behalf of one or more Applicants, whether or not that person is employed by or formally contracted to the Applicant.

Business Day: a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business.

Charges: the charges payable by the Client for the supply of Services and/or Platform Access in accordance with clause 6.

Control: has the meaning given in section 1124 of the Corporation Tax Act 2010, and the expression change of Control shall be construed accordingly.

Client: the person, firm or entity who engages OHV to provide Services and/or Platform Access. A Client may engage OHV: (i) on their own behalf, where they are themselves an Applicant or are an organisation applying for visas for their own employees or personnel; or (ii) as an Authorised Representative acting on behalf of one or more Applicants who are third parties. Where a Client is an Authorised Representative, the additional obligations in clause 5.3 apply.

Client Default: has the meaning set out in clause 5.2.

Commencement Date: has the meaning given in clause 2.2.

Conditions: these terms and conditions as amended from time to time in accordance with clause 14.4.

Contract: the contract between OHV and the Client for the supply of Services and/or Platform Access in accordance with these Conditions.

Deliverables: any documents, applications, supporting evidence bundles, petitions, or other outputs produced by OHV for the Client as set out in the Specification or Order.

Expenses: the third-party expenses payable by the Client in accordance with clause 6.3.

Government Fees: fees levied directly by any government agency, immigration authority, consulate, embassy, USCIS, or other regulatory body in connection with any visa or immigration application, which are charged separately and are not included in the Charges.

Intellectual Property Rights: patents, rights to inventions, copyright and related rights, trade marks and service marks, business names and domain names, rights in get-up, goodwill and the right to sue for passing off or unfair competition, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.

Order: the Client's agreement to purchase Services and/or Platform Access, which may be evidenced by any of the following: written acceptance of a Quotation; completion of a sign-up or checkout flow on the Platform or OHV's website; payment of an invoice issued by OHV (whether via an online payment platform, accounting software, or otherwise); or written confirmation by email or other electronic communication. OHV shall confirm acceptance in writing, which may include an automated confirmation.

OHV: Petition Pal Limited, trading as OneHundred Visas, registered in England and Wales with company number 16259265, whose registered office is at Unit 1.06, 12-18 Hoxton Street, London, N1 6NG, as updated from time to time at Companies House.

OHV Group: Petition Pal Limited and any subsidiary, holding company, or affiliate of Petition Pal Limited from time to time, including without limitation OneHundred Visas Inc. (a corporation incorporated in Delaware, USA).

OHV US Affiliate: OneHundred Visas Inc., a corporation incorporated in Delaware, USA, being a member of the OHV Group.

Platform: OHV's proprietary cloud-based visa management software, including any AI-assisted document generation tools, applicant data portal, status tracking, evidence collection, and workflow automation features, accessible via the website or such other URL as OHV may notify from time to time.

Platform Access: the right granted to the Client to access and use the Platform in accordance with these Conditions and any applicable Subscription Plan.

Quotation: any written communication from OHV setting out the scope and price of Services and/or Platform Access, including formal quotation documents, pricing proposals, email confirmations of agreed fees, or platform-generated pricing summaries. A Quotation does not constitute an offer.

Services: the managed immigration services, including the Deliverables, supplied by OHV to the Client as set out in the Specification. For the avoidance of doubt, Services do not include legal advice regulated by the Solicitors Regulation Authority or any other regulatory body, but include immigration application preparation, petition drafting, and document management.

Specification: the description of the Services and/or Platform Access provided in writing by OHV to the Client.

Subscription Plan: where OHV and the Client have agreed in writing that Platform Access is to be provided on a subscription basis, the pricing tier and terms of that subscription as set out in the Order.

Subscription Term: where a Subscription Plan applies, the period for which Platform Access is granted on that basis as set out in the Order, and any renewal thereof.

Supplied Materials: all materials, documents, templates, and other property supplied by OHV to the Client in connection with the Services or Platform Access.

User: any individual authorised by the Client to access the Platform on the Client's behalf.

Visa Captain: any individual designated by OHV as a primary point of contact or service lead for a Client, responsible for coordinating delivery of the Services.

1.2 Interpretation

In these Conditions:

2. Basis of Contract

2.1 The Order constitutes an offer by the Client to purchase Services and/or Platform Access in accordance with these Conditions. The Client may engage OHV for Services only, Platform Access only, or both, as set out in the Order. These Conditions apply in full to whichever combination is engaged, and clauses relating solely to Services shall not apply where the Client has only subscribed for Platform Access, and vice versa.

2.2 A Contract shall come into existence (Commencement Date) on whichever of the following occurs first: OHV issues written acceptance of an Order; Platform Access is activated; payment of an invoice is received by OHV; or OHV commences substantive performance of the Services. An automated payment confirmation, receipt, or platform activation notification shall constitute written acceptance for these purposes.

2.3 Any descriptions, examples, illustrations, testimonials, case studies, or advertising issued by OHV, including on its website, are for illustrative purposes only. They shall not form part of the Contract or have any contractual force. In particular, references to visa success rates and processing times are estimates based on historical experience and are not guarantees. The website content disclaimer in Part 1, Section C of this document also applies to the relationship between OHV and the Client.

2.4 These Conditions apply to the Contract to the exclusion of any other terms that the Client seeks to impose or incorporate, or which are implied by law, trade custom, practice, or course of dealing.

2.5 Where OHV issues a formal Quotation, it shall not constitute an offer and is only valid for the period stated in the Quotation, or if no period is stated, for 14 days from its date of issue. Pricing communicated informally by email or through the Platform is subject to change until an Order is confirmed.

2.6 Contracting Entity. Unless otherwise specified in the Order or Quotation:

OHV reserves the right to novate any Contract from one OHV Group entity to another on written notice to the Client, without requiring the Client's consent, provided the novation does not materially alter the Client's rights or obligations.

2.7 The Client acknowledges that timely provision of accurate and complete information and documentation is essential to the performance of the Services and the operation of the Platform, and that delays or failures in doing so may impact delivery timelines, application outcomes, and OHV's ability to meet any estimated performance dates.

3. Supply of Services

3.1 Managed Immigration Services

3.1.1 OHV shall supply the Services to the Client in accordance with the Specification in all material respects.

3.1.2 OHV shall use all reasonable endeavours to meet any performance dates or timescales specified in the Specification, but any such dates shall be estimates only. Processing timescales are subject to the procedures of relevant government agencies, immigration authorities, consulates, embassies, USCIS, and other regulatory bodies, and time shall not be of the essence for performance of the Services.

3.1.3 OHV warrants to the Client that the Services will be provided using reasonable care and skill.

3.1.4 OHV reserves the right to amend the Specification if necessary to comply with any applicable law or regulatory requirement, and shall notify the Client accordingly.

3.2 Platform Access

3.2.1 Subject to the Client paying all applicable Charges and complying with these Conditions, OHV grants the Client a non-exclusive, non-transferable, limited right to access and use the Platform during the Subscription Term solely for the Client's internal business purposes.

3.2.2 OHV warrants that it will use reasonable care and skill in maintaining and operating the Platform. Platform Access is granted on a per-seat basis as set out in the Subscription Plan. The Client shall not permit the number of Users to exceed the seats purchased. Additional seats may be purchased on written request to OHV.

3.2.3 The Client shall ensure that each User keeps their login credentials confidential and does not share access with any third party. The Client shall be responsible for all activity carried out on the Platform under its account.

3.2.4 OHV shall use commercially reasonable endeavours to make the Platform available during normal business hours but does not warrant that the Platform will be error-free or uninterrupted. OHV may take the Platform offline for scheduled maintenance, security updates, or other operational reasons with reasonable notice where practicable.

3.2.5 OHV may update, modify or improve the Platform from time to time. Such updates may include the addition, removal, or modification of features, provided that the overall functionality of the Platform is not materially reduced. OHV will use reasonable endeavours to notify the Client of material changes that affect the Client's use of the Platform.

3.2.6 The Platform incorporates AI-assisted tools including automated evidence document generation. Use of such tools is subject to clause 12.5.

3.3 Acceptable Use

3.3.1 The Client shall not, and shall procure that its Users shall not:

3.3.2 OHV reserves the right to suspend Platform Access immediately where OHV reasonably believes the Client or any User is in breach of clause 3.3.1 or is using the Platform in a manner that may cause harm to OHV, other clients, or third parties.

3.4 Service Levels

3.4.1 OHV shall use commercially reasonable endeavours to respond to Client communications within a reasonable timeframe during Business Days. Any specific service levels, response times, or service commitments shall apply only where expressly agreed in writing between the parties.

3.5 Beta Features

OHV may from time to time make beta or experimental features available on the Platform. Such features are provided on an 'as is' basis, are not subject to any warranty or service level commitment, and may be modified, suspended, or withdrawn at any time without liability to the Client. OHV will use reasonable endeavours to notify the Client of any material changes to beta features.

4. Free Trial and Demo Access

4.1 OHV may, at its sole discretion, offer a prospective Client time-limited access to the Platform for evaluation purposes (Trial Access). Trial Access is subject to these Conditions except where they are inconsistent with this clause 4, in which case this clause 4 shall prevail.

4.2 Grant of Trial Access

Trial Access is granted on a no-fee, non-exclusive, non-transferable basis for the trial period specified by OHV (Trial Period). If no Trial Period is specified, Trial Access shall expire 14 days from activation. OHV may extend or shorten the Trial Period at its sole discretion on written notice.

4.3 Restrictions

During Trial Access, the Client shall not:

4.4 No Warranties During Trial

Trial Access is provided on an 'as is' basis. OHV gives no warranties, express or implied, in relation to the Platform during the Trial Period, including no warranty as to fitness for purpose, availability, or accuracy of any AI-generated outputs. To the fullest extent permitted by law, OHV accepts no liability of any kind arising from or in connection with Trial Access, including any loss of data, reliance on Platform outputs, or interruption to access. Where OHV has agreed in writing to permit the upload of real personal data during a Trial Period, clause 9 shall apply to that processing from the date of that written agreement.

4.5 Termination of Trial

OHV may terminate Trial Access at any time and for any reason without notice and without liability. On expiry or termination of Trial Access, the Client's access to the Platform shall cease and any data uploaded during the Trial Period will be deleted within 30 days unless the Client converts to a paid arrangement with OHV, in which case clause 9 shall apply from the Commencement Date of the paid Contract.

4.6 Conversion to Paid Access

If the Client wishes to continue using the Platform following the Trial Period, the Client must enter into a paid arrangement with OHV. Where a Client continues to use the Platform after expiry of the Trial Period without a paid arrangement in place, OHV may at its discretion invoice the Client for continued use at OHV's then-current standard rates, and such continued use shall be deemed acceptance of those rates and of these Conditions on a paid basis. OHV also reserves the right to suspend or terminate access without notice where no paid arrangement is agreed following expiry of the Trial Period.

5. Client's Obligations

5.1 General

The Client shall:

5.2 Client Default

If OHV's performance of its obligations is prevented or delayed by any act or omission by the Client or failure by the Client to perform any relevant obligation (Client Default), including without limitation a delay or failure to provide required information or materials, or the provision of incomplete, inauthentic or inaccurate information or materials:

5.3 Authorised Representatives

Where a Client engages OHV as an Authorised Representative acting on behalf of one or more Applicants, the following additional obligations apply:

The Client's obligations as Authorised Representative are in addition to and do not limit its obligations under clauses 5.1 and 5.2. OHV shall not be liable for any loss or damage arising from a Client's lack of authority to act on behalf of an Applicant, or from an Applicant's claim that consent was not given or was given without full understanding.

6. Charges, Subscriptions and Payment

6.1 Services Charges

The charges for managed immigration Services shall be as set out in the Quotation or Order. Where no Charges have been expressly agreed, OHV reserves the right to charge at its then-current standard rates as notified to the Client in writing prior to or at the point of engagement. Service charges are payable per application or as otherwise agreed in writing.

6.2 Platform Access Charges

This clause 6.2 applies only where the Client has engaged OHV for Platform Access. The basis on which Platform Access is charged will be as set out in the Order. OHV may provide Platform Access on a per-case basis, a subscription basis, or such other basis as OHV agrees with the Client in writing from time to time.

6.2.1 Where Platform Access is provided on a subscription basis, the fees, billing frequency, Subscription Term, and cancellation notice period shall be as set out in the Order. In the absence of express terms in the Order, the following defaults apply: subscription charges are invoiced monthly in advance; cancellation requires 30 days' written notice before the end of the then-current Subscription Term; and no refund is payable for any unused portion of a Subscription Term except where termination is due to OHV's material breach. Where billing is managed through an online payment platform, the cancellation mechanics of that platform shall apply alongside this clause.

6.2.2 OHV reserves the right to introduce, change, or withdraw any Platform Access charging model on not less than 30 days' written notice to the Client.

6.3 Expenses and Government Fees

6.3.1 OHV shall also charge the Client for all Expenses incurred in connection with the Services, including without limitation official filing fees, union fees, consulate fees, travelling expenses, courier costs, runner costs, agent fees, and the cost of services provided by third parties. Expenses are charged at OHV's prevailing rates, which may include a handling or administration margin, and shall be set out in the Order or notified to the Client in advance where reasonably practicable.

6.3.2 Government Fees are not included in the Charges. The Client acknowledges that Government Fees are set by the relevant authorities, are subject to change without notice, and are non-refundable regardless of the outcome of any application. OHV shall use reasonable endeavours to notify the Client of applicable Government Fees in advance.

6.4 Invoicing and Payment

6.4.1 OHV shall invoice the Client upon confirmation of an Order or at the intervals set out in the applicable payment arrangement. Invoices may be issued via any method including accounting software, online payment platform, or email. The Client acknowledges that OHV may not commence the Services or activate Platform Access until the first invoice has been paid in full. If the first invoice is not paid within 14 days of issue, OHV reserves the right to treat the Order as lapsed and to release any capacity reserved in connection with it, without liability to the Client.

6.4.2 The Client shall pay each invoice:

and time for payment shall be of the essence of the Contract. OHV reserves the right to change its accepted payment methods on reasonable written notice to the Client.

6.4.3 All amounts payable are exclusive of VAT. Where VAT is chargeable, the Client shall pay the VAT amount on receipt of a valid VAT invoice.

6.4.4 If the Client fails to make a payment due by the due date, the Client shall pay interest on the overdue sum from the due date at 4% per annum above the Bank of England base rate, accruing daily, but at 4% per annum for any period when that base rate is below 0%.

6.4.5 All amounts due shall be paid in full without any set-off, counterclaim, deduction or withholding.

6.5 Price Changes

OHV reserves the right to increase the Charges at any time by giving not less than 30 days' written notice to the Client. For subscription plans, any increase shall take effect from the start of the next Subscription Term following the notice period. Continued use of the Services or Platform Access after the effective date of a price change constitutes acceptance of the new Charges.

6.6 Scope Changes

Where the scope of Services changes during the course of delivery, including due to increased application complexity, additional Applicants, additional jurisdictions, or new documentation requirements arising after the Order is placed, OHV reserves the right to revise the Charges on written notice to the Client. OHV shall not be obliged to continue work on the affected Services until such revised Charges are agreed in writing.

7. Intellectual Property Rights

7.1 All Intellectual Property Rights in or arising out of the Services, Platform, Platform outputs, evidence templates, and any Deliverables (other than Intellectual Property Rights in materials provided by the Client) shall be owned by and remain vested in OHV.

7.2 The Client grants OHV a fully paid-up, non-exclusive, royalty-free, non-transferable licence to copy, store, process, and use any materials provided by the Client to OHV for the term of the Contract, for the sole purpose of providing the Services and/or Platform Access.

7.3 Notwithstanding clause 7.2, OHV may use anonymised and aggregated data derived from client materials and application processing activity for the purposes of improving, training, and developing the Platform and its AI models, provided that such data cannot be used to identify any individual or any specific client. The Client's confidential information shall not be used for this purpose in identifiable form.

7.4 Nothing in these Conditions transfers to the Client any ownership of the Platform, its underlying technology, or any AI models or tools used within it.

8. Confidentiality

8.1 Each party undertakes that it shall not at any time disclose to any person any confidential information concerning the business, affairs, clients, or suppliers of the other party, except as permitted by clause 8.2.

8.2 Each party may disclose the other party's confidential information:

8.3 Neither party shall use the other party's confidential information for any purpose other than to perform its obligations under the Contract.

8.4 The Client acknowledges that OHV may hold immigration-sensitive and personal data on applicants as part of the Services. Such data shall be treated as confidential information of the Client and subject to the provisions of clause 9.

9. Data Protection

OHV's Privacy Policy (available at onehundredvisas.com/privacy, or such other URL as OHV may notify from time to time) sets out how OHV processes personal data in its capacity as a data controller, including data collected through the Website and in connection with marketing and business operations. This clause 9 governs the processing of personal data by OHV as a data processor on behalf of the Client in connection with the Services and Platform Access, and applies in addition to the Privacy Policy.

9.1 Definitions

In this clause 9, the following definitions apply:

9.2 Roles

The parties acknowledge that for the purposes of the Data Protection Legislation, the Client is the Controller and OHV is the Processor in respect of Personal Data processed by OHV on the Client's behalf in connection with the Services and Platform Access. Where OHV processes Personal Data for its own operational purposes, including the improvement and development of the Platform, internal analytics, and the building of anonymised datasets, OHV acts as a Controller in its own right in respect of that processing and shall maintain a separate lawful basis for it in accordance with the Data Protection Legislation.

9.3 Nature of Personal Data Processed

In providing the Services and Platform Access, OHV may process any Personal Data reasonably necessary for the performance of immigration, visa, and travel-related services, or for the operation of the Platform. This includes without limitation the following categories:

9.4 OHV's Obligations as Processor

Without prejudice to the generality of clause 9.2, OHV shall, in relation to Personal Data processed in connection with the Contract:

OHV may retain Personal Data for a reasonable period following termination where necessary for legal, regulatory, or audit purposes, notwithstanding any direction to delete or return Personal Data, to the extent required by applicable law.

9.5 Sub-processors

The Client consents to OHV appointing the following categories of third-party sub-processors as necessary for the provision of the Services and Platform Access:

OHV shall impose equivalent data protection obligations on all sub-processors and shall inform the Client of any intended changes to sub-processors, giving the Client the opportunity to object. OHV shall maintain an up-to-date list of its sub-processors and shall make such list available to the Client on reasonable written request.

9.6 International Data Transfers

Where OHV transfers Personal Data internationally, including between members of the OHV Group or to local visa agents, attorneys, or sub-processors in other jurisdictions, OHV shall ensure that any such transfer is subject to appropriate safeguards in accordance with the applicable Data Protection Legislation. This may include the use of standard contractual clauses, adequacy decisions, or other approved transfer mechanisms as relevant to the jurisdiction of origin of the Personal Data.

9.7 CCPA Service Provider Obligations

This clause 9.7 applies where OHV processes Personal Data of California residents on behalf of a Client that is subject to the California Consumer Privacy Act 2018 as amended by the California Privacy Rights Act 2020 (together, CCPA).

9.7.1 For the purposes of the CCPA, OHV acts as a Service Provider to the Client. OHV shall:

9.7.2 The Client warrants that its instructions to OHV in connection with the processing of Personal Data of California residents comply with the CCPA and all other applicable US privacy laws, and that the Client has provided all notices and obtained all consents required under the CCPA before submitting such data to OHV.

9.7.3 OHV shall make available to the Client, on reasonable written request, information reasonably necessary to demonstrate OHV's compliance with its obligations under this clause 9.7 and shall permit and cooperate with reasonable audits by the Client or the Client's designated auditor for this purpose.

9.7.4 Where OHV engages sub-processors to process Personal Data of California residents, OHV shall ensure that such sub-processors are bound by equivalent CCPA service provider obligations and are prohibited from selling or sharing such data.

9.8 Client Obligations

The Client warrants that it has all necessary consents, notices, and lawful bases in place to enable the lawful transfer or collection of Personal Data by OHV on behalf of the Client. Where the Client is engaging OHV on their own behalf or on behalf of their own employees or personnel, the act of engagement and submission of personal data to OHV constitutes consent to that processing for immigration purposes. Where the Client is an Authorised Representative, the Client warrants that they have obtained, or will obtain prior to each submission, valid and documented consent from each Applicant to the processing of their personal data (including sensitive personal data such as criminal record data and health data where applicable) for immigration purposes, in accordance with applicable Data Protection Legislation. The additional consent obligations in clause 5.3 apply to Authorised Representatives.

9.9 Revision of Data Protection Terms

Either party may, at any time on not less than 30 days' written notice, revise this clause 9 by replacing it with any applicable controller-to-processor standard clauses, international data transfer agreements, or similar terms adopted by the Information Commissioner, the European Data Protection Board, or forming part of an applicable certification scheme. Such replacement terms shall apply when confirmed in writing by both parties as an addendum to the Contract. OHV may also update this clause 9 unilaterally where required to reflect changes in applicable Data Protection Legislation, on not less than 30 days' written notice to the Client.

10. Marketing and Publicity

10.1 OHV agrees that the Client may reference OHV in connection with the Client's use of the Services for the purposes of the Client's marketing and publicity, provided that the Client shall provide copies of any publication, press release, or advertisement for OHV's written approval prior to issue.

10.2 The Client agrees that OHV may use the Client's name and logo for marketing and publicity purposes, including listing the Client as a client of OHV on the Website and in promotional materials, unless the Client notifies OHV in writing that it does not consent to such use. Where OHV wishes to produce case studies, testimonials, or detailed references to the Client's use of the Services, OHV shall seek the Client's prior written approval in each case. The Client may withdraw consent at any time on written notice to OHV.

11. Limitation of Liability

THE CLIENT'S ATTENTION IS PARTICULARLY DRAWN TO THIS CLAUSE.

11.1 References to liability in this clause 11 include every kind of liability arising under or in connection with the Contract, including liability in contract, tort (including negligence), misrepresentation, restitution, or otherwise.

11.2 Nothing in this clause 11 limits the Client's payment obligations under the Contract.

11.3 Nothing in the Contract limits any liability which cannot legally be limited, including liability for:

11.4 Subject to clause 11.3, OHV's total aggregate liability to the Client in respect of all claims, losses, or damages (including costs and interest) arising under or in connection with the Contract, whether in contract, tort, breach of statutory duty, or otherwise, shall not exceed the greater of:

For the avoidance of doubt, Government Fees and third-party Expenses paid by OHV on behalf of the Client are excluded from the calculation of Charges for the purposes of this clause. OHV shall have no liability whatsoever unless the Client establishes that the loss or damage was caused directly by OHV's own proven negligence or wilful misconduct.

11.5 Subject to clauses 11.2 and 11.3, the following types of loss are wholly excluded, whether or not OHV was advised of their possibility and whether arising directly or indirectly:

11.6 No Refunds on Visa Outcomes. Except where required by applicable law or where OHV has not commenced provision of the Services, all Charges and Expenses paid to OHV are non-refundable. Without limiting the generality of this clause, and by way of illustration only:

11.7 OHV shall not be liable for any loss or damage arising from:

11.8 The Client acknowledges that the Charges payable under the Contract reflect the allocation of risk set out in this clause 11, and that OHV would not have entered into the Contract without these limitations. The Client is responsible for obtaining its own insurance in respect of losses that fall outside OHV's liability under this clause, including in respect of tour cancellation, event postponement, and lost revenue arising from any visa outcome. The Client further acknowledges that the level of the liability cap reflects the price charged by OHV, that OHV is not an insurer, and that the Client has had the opportunity to negotiate these terms and take independent legal advice. The Client is strongly advised to maintain appropriate insurance coverage, including but not limited to event cancellation, business interruption, and immigration risk insurance.

11.9 Unless the Client notifies OHV in writing of a claim within 12 months of the date on which the Client became aware (or ought reasonably to have become aware) of the grounds for that claim, OHV shall have no liability for the event in question. Notice must identify the event and the grounds for the claim in reasonable detail.

11.10 This clause 11 shall survive the termination or expiry of the Contract.

12. Immigration Outcomes Disclaimer

THE CLIENT'S ATTENTION IS PARTICULARLY DRAWN TO THIS CLAUSE.

12.1 OHV provides operational, administrative, and technical support in relation to immigration applications, including document preparation, process management, and platform tooling. OHV does not provide legal advice within the meaning of the Legal Services Act 2007 or any equivalent legislation in other jurisdictions. The Client acknowledges that OHV is not acting as a regulated legal representative unless expressly agreed in writing, and remains responsible for obtaining independent legal advice where required.

12.2 OHV cannot guarantee and does not warrant the approval, grant, or success of any visa application, petition, or other immigration submission made in connection with the Services. All final decisions rest solely with the relevant government authority. A refusal, delay, or adverse decision by a government authority shall not constitute a breach of Contract by OHV.

12.3 Where a visa application is refused, delayed, withdrawn, or subject to adverse conditions by a government authority, OHV accepts no liability for that outcome and no refund of OHV's Charges or Government Fees shall be due.

12.4 The Client acknowledges that immigration laws, policies, and procedures are subject to change at any time and without notice, including after an application has been submitted. OHV shall not be liable for any such changes or their effect on any application, including where a change in policy results in a refusal of an application that would have been approved under previous policy.

12.5 Where AI-assisted tools are used in the preparation of visa petitions, supporting evidence, or other application materials, those outputs are provided as a draft for review. The Client and its Users are solely responsible for reviewing, verifying, and approving all such materials before submission to any immigration authority. OHV shall not be liable for any error, omission, or inaccuracy in AI-generated content where:

12.6 Human Expert Support. Where OHV provides access to visa specialists, consultants, named Visa Captains, or other human support staff (whether included within a service tier or provided on demand), the following apply:

12.7 Time-sensitive applications are the joint responsibility of the Client and OHV. The Client must provide all required information, documents, and approvals within the timescales notified by OHV. Where a submission deadline is missed as a result of late or incomplete provision of information by the Client, or late approval of materials by the Client, OHV shall have no liability for the consequences of that missed deadline, including any visa refusal, expiry of a visa window, or cancellation of any engagement.

12.8 The Client is solely responsible for ensuring that applicants are made aware of, and comply with, the conditions of any visa or immigration permission obtained through the Services. OHV accepts no liability for any breach of visa conditions by any applicant.

12.9 These provisions apply to all clients and applicants regardless of sector, vertical, or nature of engagement, including without limitation clients operating in the music, sport, entertainment, film and television, higher education, family office, and executive travel industries, and any other sector in which OHV provides Services from time to time.

13. Termination

13.1 Termination for Convenience

Without affecting any other right or remedy available to it, either party may terminate the Contract by giving the other party 30 days' written notice, subject to payment of all sums due.

13.2 Termination for Cause

Without affecting any other right or remedy, either party may terminate the Contract with immediate effect by giving written notice if:

13.3 OHV's Right to Terminate

In addition to clause 13.2, OHV may terminate the Contract with immediate effect by giving written notice to the Client if:

13.4 OHV's Right to Suspend

Without affecting any other right or remedy available to it, OHV may suspend the supply of Services and/or Platform Access under the Contract, or under any other contract between the Client and OHV, without terminating the Contract, if:

OHV shall notify the Client of any suspension as soon as reasonably practicable. Suspension does not affect the Client's obligation to pay outstanding sums. OHV may lift the suspension at its discretion once the relevant issue is resolved to OHV's reasonable satisfaction. OHV shall use reasonable endeavours to restore access to the Services and/or Platform promptly once the issue giving rise to the suspension has been resolved.

13.5 Consequences of Termination

On termination or expiry of the Contract:

13.6 No Waiver of Accrued Rights

Termination shall not affect any rights, remedies, obligations, or liabilities that have accrued up to the date of termination, including the right to claim damages for any breach existing at that date.

14. General

14.1 Force Majeure

Neither party shall be in breach of the Contract nor liable for delay in performing or failure to perform any obligation if such delay or failure results from events, circumstances, or causes beyond its reasonable control, including acts of God, pandemic, governmental action, war, civil unrest, telecommunications failure, or industrial action. For the avoidance of doubt, this clause shall not apply to any obligation to make a payment under the Contract.

14.2 Assignment

OHV may at any time assign, mortgage, charge, subcontract, delegate, or deal in any other manner with any or all of its rights and obligations under the Contract, including to any member of the OHV Group. The Client shall not assign, transfer, or deal with any of its rights or obligations under the Contract without the prior written consent of OHV. For the avoidance of doubt, a change in the ownership of the shares in Petition Pal Limited or any other OHV Group entity (whether by sale, transfer, or any other means) shall not constitute an assignment of the Contract and shall not require the consent of the Client.

14.3 Entire Agreement

The Contract constitutes the entire agreement between the parties and supersedes all previous agreements, promises, assurances, warranties, representations, and understandings between them relating to its subject matter. Each party acknowledges that in entering into the Contract it does not rely on any statement, representation, or warranty not set out in the Contract, except that nothing in this clause shall limit or exclude any liability for fraud or fraudulent misrepresentation.

14.4 Variation

No variation of the Contract shall be effective unless it is in writing and signed by the parties or their authorised representatives, except that OHV may update these Conditions from time to time by providing not less than 30 days' written notice to the Client of the proposed changes. If the Client does not notify OHV of any objection in writing before the expiry of that notice period, the updated Conditions shall take effect at the end of the notice period. If the Client objects, either party may terminate the Contract on written notice without further liability in respect of the proposed change, save that all sums accrued prior to termination shall remain due and payable.

14.5 Waiver

A waiver of any right or remedy is only effective if given in writing and shall not constitute a waiver of any subsequent right or default. Failure by a party to exercise any right shall not prevent or restrict further exercise of that right.

14.6 Severance

If any provision of the Contract is or becomes invalid, illegal, or unenforceable, it shall be deemed deleted, but this shall not affect the validity of the remaining provisions. The parties shall negotiate in good faith to replace any deleted provision.

14.7 Notices

Any notice under the Contract shall be in writing and delivered by hand, first-class post, or email. Notices to OHV shall be sent to its registered office address or to the email address published on the Website or notified to the Client in writing from time to time. Notices to the Client shall be sent to the address or email provided at the time of Order, or as subsequently updated in writing. Notices shall be deemed received: if by hand, at delivery; if by post, at 9:00am on the second Business Day after posting; if by email, at the time of transmission (provided this falls within business hours, otherwise at the start of the next Business Day). This clause does not apply to the service of any proceedings or other documents in any legal action.

14.8 Third Party Rights

Unless expressly stated otherwise, the Contract does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999. To the fullest extent permitted by law, OHV owes no duty of care in contract, tort, or otherwise to any individual applicant, artist, athlete, performer, crew member, or other third party who is not a party to the Contract, and no such person shall have any right to bring a claim against OHV in connection with the Services or the Platform.

14.9 Dispute Resolution

If a dispute arises out of or in connection with the Contract, the parties shall first attempt to resolve it by good faith negotiation between senior representatives of each party. If the dispute is not resolved within 30 days of one party notifying the other in writing of the dispute (or such longer period as the parties may agree), either party may refer the dispute to mediation administered by the Centre for Effective Dispute Resolution (CEDR) before commencing litigation. Nothing in this clause shall prevent either party from seeking urgent injunctive or other interim relief from a court of competent jurisdiction.

14.10 Governing Law

The Contract, and any dispute or claim (including non-contractual disputes) arising out of or in connection with it, shall be governed by and construed in accordance with the law of England and Wales.

14.11 Jurisdiction

Subject to clause 14.9, each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Contract or its subject matter.

Petition Pal Limited | trading as OneHundred Visas | Company No. 16259265

Unit 1.06, 12-18 Hoxton Street, London, N1 6NG | onehundredvisas.com